RE-OPENING FROM 15TH JULY 2020 - APARTMENT OPEN FROM 4TH JULY 2020
Kew House will be open for guests from 15th July 2020 and our self-catering apartment from 4th July 2020. Pubs, eating in restaurants and main tourist attractions in Scotland will open on the same date.
You can rest assured we are working to ensure your stay with us is safe and a strict cleaning regime in line with guidelines will be added to our already high standards. We are aware that many will want as normal a stay as possible so we intend to try and deliver that feeling while you stay with us. Cooked breakfast will go ahead (Continental in the apartment) with just a couple of changes, cleaning rooms will go ahead but you can choose how you wish this done and public rooms will be open but we will monitor constant cleaning of them for your safety. Hand gel will be available by the door and as you know, all toiletries are personal to you. Though we can provide a disposable face mask, if using public transport it might be wise to bring your own. The city is beginning to feel alive again.
If you are concerned about your visit and booked directly or with an agency we will answer any e-mails you may wish to send as clearly as we can.
If you need to cancel. For direct bookings, contact us by phone or e-mail but if booked though an online agency it is better to directly contact them, only coming back to us if you have issues. Be assured we will help as much as we can
Feel free to get in touch and we send our wishes and hopes for everyone's safety.
EASY BOOKING AND CANCELLATION TERMS FOR 2020
In light of the above, with any bookings on our website made and with stays until end December 2020, we will not process any deposits and will use your card only as guarantee. You are also able to cancel up to 72 hours before arrival with no charge on these bookings. We have no idea how long these lockdown conditions will last or what effect they may have on travel plans so this is being done to help those who are hoping to still have a holiday or break this year. These termporary terms override our current website booking conditions until further notice and we will ensure we confirm them back to you when you book.
If you wish to make an enquiry for 2021, then use the enquiry form under "contact us" at the top of each page on this website.
Stay safe and hopefully we will all have the chance to have some kind of break this year!
CLICK HERE TO ENQUIRE
FOR 2020 KEW HOUSE IS AWARDED 98% BY HOTELS.COM AND 97% BY BOOKING.COM
We still are proud to be at number 4 out of 408 B&B's on Trip Advisor but are really pleased that Expedia customers have awarded us 98%, Booking.com customers gave is 97% and Travelocity, though smaller, awarded us a whopping 100% for guest satisfaction. We work hard to ensure customer satisfaction and are pleased this is appreciated by you all. Thank you!