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Find out how to book your next weekend away with these 5 reasons you should always book direct with a hotel or guest house.

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Booking.No

Why you should always book direct

Step, or rather navigate, away from Expedia, Booking.com and their ilk. 

The best room, rate, service and stay come right from booking with the hotel directly.

While third-party booking sites can be a useful starting point for researching what hotels are available in certain destinations and at what price points, that’s probably the extent to which they should be used. Reserving directly with a hotel is the safest and best bet for reasons ranging from receiving special treatment to direct recourse should something go wrong.

5 key reasons you should book direct

Accountability: 

When the reservation relationship is between the guest and the hotel only, it’s clean and easy because there are only two parties involved: the customer and the business. When a third party (booking site) gets involved is when things can get messy. For example, sometimes reservations are not actually processed and the site and the hotel can pass the blame back and forth. This can potentially leave you with the wrong room or without a room at all, and there’s little hope for recourse.

Price matching: 

The big and probably only draw with booking through sites like Booking.com, Expedia & Laterooms is that they seem to turn up the lowest prices, even if it’s just by a few pounds. But what’s not yet common (enough) knowledge is that most hotels — especially chain hotels — will scramble to get your direct booking and match any price out there. All you have to do is present the cheaper price you found elsewhere for the same stay.

Room choice: 

Hotels only set aside a certain block of rooms for third-party platforms. Obviously, hotels keep the best rooms and most variety for themselves to sell directly. This can make a big difference when it’s a property where a standard room can vary greatly in size, which is especially common in old properties constructed ages ago, when rooms (and, well, people too) were smaller. A little online research can often unearth what type of room might really be linked to booking through a third-party site, like this petite room in Boston from Priceline.

More flexibility: 

When you book directly, hotels will often be more willing and able to help should you need to change your dates or even cancel, because they’re not bound by some third-party deal. Reserving a hotel room through a third-party site can essentially create and lock in a contract for a stay, which can limit wiggle room for the guest and hotel staff.

This also means that if you book directly, the hotel can do more to compensate a guest — like waive the cost of an entire stay — should something go wrong or not be up to snuff.

This article is courtesy of The Grand Hotel, Lytham St. Annes

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KEW HOUSE AWARDED THE AA BREAKFAST AWARD 2016


We have just been awarded an AA breakfast award for our breakfast menu. This takes into account source and quality of food, range of menu and service. We thank the AA for giving us this award for 2016 and hope our guests enjoy their breakfast even more.